FAQ

Frequently Asked Questions — NAM GLORY 🛍️ Ordering & Payment How do I place an order? Add the desired product to your cart, then follow the payment steps. You will receive an email confirmation once your order is validated. What payment methods do you accept? We accept Visa, Mastercard, and American Express credit cards, as well as all payment methods offered at checkout. All transactions are secure. Can I modify or cancel my order? You can modify or cancel your order within 2 hours of its validation. After this period, the order is being prepared and can no longer be modified. Please contact us quickly by email. Can I use a promo code? Yes! Enter your promo code in the designated field during checkout. Only one promo code can be used per order. 🚚 Delivery Do you deliver to Switzerland? Yes, we deliver to Switzerland. Orders are shipped from France. Any customs duties and import taxes are the responsibility of the recipient. What are the delivery times? Orders are prepared and shipped within 2 to 5 business days. Delivery then takes 3 to 7 days depending on your location. How can I track my order? An email with your tracking number will be sent to you as soon as your package is shipped. You can track your delivery directly on the carrier's website. What if my package hasn't arrived? If your package has not arrived within the indicated timeframe, please contact us by email with your order number. We will do what is necessary to resolve the situation quickly. 📦 Returns & Refunds What is your return policy? You have 30 days from the receipt of your order to return an unused product in its original packaging. Return shipping costs are at your expense. How do I make a return? Contact us by email with your order number and the reason for the return. We will provide you with the return address and instructions to follow. When will I be refunded? The refund is processed within 14 days of receipt and verification of the returned product, using the same payment method used for the purchase. Can an open product be returned? For hygiene reasons, products whose packaging has been unsealed or opened cannot be returned. This applies particularly to used beauty devices. ✨ Products Is the NAM GLORY Pro suitable for all skin types? Yes, the NAM GLORY Pro is suitable for all skin types — normal, dry, combination, or oily. Avoid using the device on irritated, damaged, or skin affected by a skin condition. How often should I use the NAM GLORY Pro? We recommend daily use of 5 to 10 minutes each evening for optimal results. Results are visible from the first week. Can the NAM GLORY Mist be used over makeup? Yes! The Mist's nano-atomization technology produces a mist so fine that it can be sprayed over makeup without altering it. It even sets foundation and gives a luminous finish. What is the difference between buying the products separately and buying the bundle? The bundle combines the NAM GLORY Pro and the NAM GLORY Mist at a preferential rate (save €20 compared to buying separately). Furthermore, both products are designed to work synergistically: the Mist prepares the skin, and the Pro amplifies the results. Is the NAM GLORY Pro rechargeable? Yes, the device recharges via USB-C. A full charge provides approximately 2 hours of use, which means several weeks of daily routine. Is there a warranty on the devices? Yes, NAM GLORY devices benefit from the legal guarantee of conformity. In case of a defect upon receipt, contact us within 48 hours with photos, and we will find a solution. 📞 Customer Service How do I contact customer service? You can contact us via the contact form on our website or directly by email. We respond within 24 to 48 business hours. Can't find the answer to your question? Contact us directly — we are here to help and respond quickly to all inquiries.